Council Letter About Your Pool or Spa? Here's What to Do

Frameless glass pool fence along a lap pool under a steel pergola

The Fix Is Simple

What It Means and What to Do

Victorian councils write to pool and spa owners when a Certificate of Barrier Compliance is due, when a pool hasn't been registered, or when a certificate hasn't been lodged on time. The letter looks official because it is, but the fix is simple: book an inspection, pass, lodge the certificate.

Most letters give you a date to lodge by. Book early. Same-day inspections are usually available, re-inspections are free if anything needs fixing, and we can help you arrange an extension with your council if you're going to run out of time.

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Three Kinds of Letter

Which Letter Did You Get?

“Your certificate is due”
Your four years are up. Book an inspection, we issue the Form 23 when it passes, and you lodge it with council by the date on the letter.
“Your pool or spa is not registered”
Every pool or spa that can hold more than 300 mm of water must be registered with council once. Register first (council finder below), then book the inspection. Your council confirms your pool's construction date and which standard applies.
“Certificate not lodged” or an infringement notice
Call us. The quickest way out is a passed inspection and a lodged certificate. We can help you talk to the council about an extension while you get the barrier sorted.

Within 30 Days

Lodging With Your Council

Once we issue your certificate, lodge it with your council within 30 days, online or in person, and pay the council's lodgement fee. Find your council's pool and spa page below.

Find your council's pool and spa page

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FAQs

Frequently Asked Questions

About council letters.

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How long do I have?

The date is on your letter. If you can't make it, book the inspection anyway and ask us about an extension.

I've just bought a house with a pool. Is the certificate current?

Ask your council whether a certificate has been lodged and when the next one is due. If you're unsure about the barrier itself, book an inspection and you'll know exactly where you stand.

What if I remove the pool or spa?

Tell your council it no longer exists or can't hold more than 300 mm of water. The council inspects and removes it from the register.